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Shipping & Delivery

Thank you for choosing Based Collections. Our Shipping Policy outlines the terms and conditions for shipping and delivery of our products. Please review this policy to understand our shipping processes.

Processing and Dispatch:

  • Orders are typically processed within 5 - 12 business days after payment is received.

  • Dispatch times may vary during peak seasons.

  • As we offer Print on Demand products, delivery time may extend by a few days. 

Shipping Methods:

  • We offer standard and expedited shipping options.

  • Shipping methods available will be presented during the checkout process.

Shipping Costs:

  • Shipping costs are calculated based on the shipping method selected and the destination.

  • The shipping cost will be displayed at checkout before you finalize your order.

Delivery Times:

  • Delivery times vary based on the shipping method selected and the destination.

  • Estimated delivery times are provided during the checkout process.

  • As we offer Print on Demand products, delivery time may extend by a few days. 

International Shipping:

  • We offer international shipping to select countries. Shipping costs and delivery times will vary for international orders.

  • International customers are responsible for any customs fees, import duties, taxes, or other charges that may be applicable.

Shipping Confirmation:

  • Once your order is dispatched, you will receive a shipping confirmation email with tracking information.

Tracking Your Order:

  • You can track the status of your order using the provided tracking number on the carrier's website.

Delivery Issues:

  • If you experience any issues with delivery, please contact the shipping carrier directly using the provided tracking information.

  • We are not responsible for lost, stolen, or delayed packages caused by the shipping carrier.

Address Accuracy:

  • Please ensure that your shipping address is accurate and complete to avoid delays or non-delivery of your order.

Changes to Shipping Policy:

We reserve the right to modify this Shipping Policy at any time. Changes will be effective immediately upon posting on our website.

 

Contact Us:

If you have any questions or concerns about our Shipping Policy, please contact us at  info@basedcollections.com  OR   customerservice@basedcollections.com

Thank you for choosing Based Collections. We appreciate your understanding of our Shipping Policy.

Returns & Exchanges

We at BasedCollections value your satisfaction with our products. If you are not entirely satisfied with your purchase, we're here to help.

Returns

To be eligible for a return, please ensure that:

  1. The item is unused and in the same condition as when you received it.

  2. The item is in its original packaging.

  3. You have the receipt or proof of purchase.

 

Refunds

We will initiate the refund process once we receive the returned item. Please note that shipping costs for returning the item will be at the customer's expense.

How to Return an Item:

  1. Contact our customer service team at based.customerservice@gmail.com to initiate the return process.

  2. Pack the item securely in a suitable package

  3. Ship the item to the address that we will provide you via email.

 

Refund Processing

Upon receiving the returned item, we will inspect it and notify you of the status of your refund. If the return is approved, we will initiate a refund to your original payment method. Please note that it may take some time for the refund to be processed and reflected in your account.

Exchanges

Unfortunately, we do not currently offer exchanges. If you need a different size, color, or item, please initiate a return for a refund and place a new order.

Contact Us

If you have any questions about our return policy, please contact us at based.customerservice@gmail.com

 

Shipping Costs:

Shipping costs for returns are the responsibility of the customer. We recommend using a trackable shipping service and purchasing shipping insurance to ensure that we receive your return safely. We are not responsible for any lost or damaged packages during the return shipment.

Contact Us:

If you have any questions or concerns regarding our return and refund policy, please contact our customer service team at info@basedcollections.com  OR   customerservice@basedcollections.com

 

Thank you for choosing Based Collections. We appreciate your understanding and cooperation with our return and refund policy.

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